Technology

Audible’s ‘Captions’ Subtitles Feature Attracts Lawsuit From Publishers

The Amazon-owned producer of spoken audio entertainment ‘Audible’ is facing a lawsuit from the Association of American Publishers (AAP) on the grounds that its new “Audible Captions” speech-to-text subtitles feature may violate copyright law.

Audible Captions 

Audible Captions, which was announced by the largest producer of audiobooks via a YouTube video back in July, is a feature that allows text captions to appear on-screen and progressively highlights the words as a novel is narrated. The feature also highlights and gives definitions for certain words in the captions and allows the user to translate text into other languages.

Objections – Lawsuit 

Audible’s plans to roll-out the Captions feature attracted almost immediate complaints and concerns by authors, publishers and literary agents on social media over possible copyright law violations, along with accusations that Captions appears to make quite a few mistakes per book. Eventually, a lawsuit was filed at the District Court for the Southern District of New York by the Association of American Publishers (AAP) which includes seven of the top US publishing companies, such as Penguin Random House, and HarperCollins Publishers.

Injunction

The lawsuit, which seeks a preliminary injunction to stop the September launch of Audible Captions argues that the feature could give Audible a competitive advantage over other audio-book providers who aren’t in a position to utilise speech-to-text technology, and that displaying the text of Audible books may amount to illegal reproduction and distribution of those books, thereby potentially breaching copyright laws and adversely affecting publishers’ profits. The AAP members also appear to be angry that the mistakes (transcription errors) made by the AI aspect of Captions could add up to the equivalent of 18 pages of inaccuracies in 300-page book. The AAP’s legal action has also attracted the support of the US Authors Guild. Executive Director, Mary Rasenberger, makes the point that “Text and audio are different book markets, and Audible is licensed only for audio. It has chosen to use its market power to force publishers’ hands by proceeding without permission in clear violation of copyright in the titles.”

What Does Audible Say? 

Amazon-owned Audible has argued that Audible Captions are an educational and accessibility innovation, and that the Captions, which allow listeners to simply follow along with a few lines of machine-generated text as they listen to the audio are not and were never intended to be a book, and therefore, can’t be judged like one (with copyright law).

What Does This Mean For Your Business? 

In addition to their anger over allegedly not being consulted by Audible about using the feature, the big publishers and Authors Guild appear to see Captions as a competitive advantage that represents a threat to their existing benefits, profits, and market positions. For Amazon, a company that has grown and diversified and made major inroads into multiple markets, the lawsuit is not only another dose of bad publicity e.g. following recent concerns by China Labour Watch (CLW) about possible child labour being used in the manufacture of the Amazon Echo, but it’s a reminder that there are still other powerful players in the publishing market and that laws regarding copyright need to be studied and adhered to, no matter how big the market player. It is not clear when Captions will be released but it is unlikely that Amazon’s Audible would want to be delayed too long in releasing a value-adding feature that could provide a competitive advantage.

Grammar Correction Capabilities For Gmail and G Suite

Google has announced that it is rolling out new real-time, AI-powered spelling and grammar correction capabilities for G Suite users and personal Gmail accounts.

Real-Time, As-You-Type

The real-time, as-you-type spelling autocorrection is now available to all G Suite users and personal Gmail accounts, but the Grammar suggestion feature is only available to G Suite users.

Autocorrection Spelling

The new features use AI to spot and highlight mistakes with spelling and grammar, and even the use of tenses.

The autocorrection spelling feature uses coloured (red) squiggly underlines to highlight spelling mistakes, the mistakes can be auto-corrected, and the changes are temporarily underlined in grey so that you can see the difference between the two.

Grammar

The AI-powered grammar correction feature, which has previously been available in Google Docs, uses a squiggly blue line to highlight errors in grammar, and pop-ups appear to help make changes to the grammar and allow the user to mark them as correct or switch them back to how they were.

Default

The autocorrect spell-check feature has been added as a default and if users want to turn it off, they can do so by going to Gmail’s Settings > General and then turn off Grammar, Spelling, and Autocorrect.

Benefits

The benefits to users could be the ability to work smarter and faster, make a better impression with their communications, and learn more about correct spelling and grammar and use the knowledge to feel more confident in their writing over time.

Competition

These new features are, however, in competition with, and could affect profits for other third-party spelling and grammar services e.g. Grammarly which relies upon users opting to use an upgrade to a freemium service.

Texting To Blame?

Ofcom figures showing that teenagers, young adults and adults chose text-based communications as their preferred way of communication highlight one of the reasons why many people believe that mobile phone usage, with its reliance on auto-correct, is partly to blame for a decline in the standards of spelling and grammar that has necessitated a further need for more sophisticated AI-based tools.

What Does This Mean For Your Business?

For third-party spelling and grammar apps such as Grammarly, this move by Google could reduce the value of (and the perceived need for) their services.

For business users of Google’s services (G Suite and Gmail) these kinds of tools could help save time and improve the quality and consistency of their communications which in turn could positively reflect on their brands.

For Google, these new features could provide an improved experience for their users and add more loyalty and perceived value to Google’s range of services.

Some critics have, however, noted that these features could homogenise the way that we write, could raise privacy concerns, and that the AI technology could also be subject to bias in its suggestions.

Tech Tip – Split

If you’d like to be even more productive and be able to multi-task while using your iPhone or iPad, the ‘Split’ web browser app allows you to run two browser tabs side by side.

The app works in portrait and landscape views, and for each website that’s split in the browser you have a back button, you can bookmark a page, and you can open one of the websites into full-screen mode and simply tap to go back to the split-screen.

The Split app is free from Apple’s App Store, and similar split browser apps are also available for Android.

Your Password Can Be Guessed By An App Listening To Your Keystrokes

Researchers from SMU’s (Southern Methodist University) Darwin Deason Institute for Cyber-security have found that the sound waves produced when we type on a computer keyboard can be picked up by a smartphone and a skilled hacker could decipher which keys were struck.

Why?

The research was carried out to test whether the ‘always-on’ sensors in devices such as smartphones could be used to eavesdrop on people who use laptops in public places (if the phones were on the same table as the laptop) e.g. coffee shops and libraries, and whether there was a way to successfully decipher what was being typed from just the acoustic signals.

Where?

The experiment took place in a simulated noisy Conference Room at SMU where the researchers arranged several people, talking to each other and taking notes on a laptop. As many as eight mobile phones were placed on the same table as the laptops or computers, anywhere from three inches to several feet away. The study participants were not given scripts of what to say when talking, could use shorthand or full sentences when typing and could either correct typewritten errors or leave them.

What Happened?

Eric C. Larson, one of the two lead authors and an assistant professor in SMU Lyle School’s Department of Computer Science reported that the researchers were able to pick up what people were typing at an amazing 41 per cent word accuracy rate and that that this could probably be extended above 41 per cent if what researchers figured out what the top 10 words might be.

Sensors In Smart Phones

The researchers highlighted the fact that there are several sensors in smartphones that are used for orientation and although some require permission to be switched on, some are always on.  It was the sensors that were always switched on that the researchers were able to develop a specialised app for which could process the sensor output and, therefore, predict the key that was pressed by a typist.

What Does This Mean For Your Business?

Most of us may be aware of the dangers of using public Wi-Fi and how to take precautions such as using a VPN.  It is much less well-known, however, that smartphones have sensors that are always on and could potentially be used (with a special app) to eavesdrop.

Mobile device manufacturers may want to take note of this research and how their products may need to be modified to prevent this kind of hack.

Also, users of laptops may wish to consider the benefits of using a password manager for auto-filling instead of typing in passwords and potentially giving those passwords away.

Over A Million Fingerprints Exposed In Data Breach

It has been reported that more than one million fingerprints have been exposed online by biometric security firm Suprema which appears to have installed its standard Biostar 2 product on an open network.

Suprema and Biostar 2

Suprema is a South Korea-based biometric technology company and is one of the world’s top 50 security manufacturers.  Suprema offers products including biometric access control systems, time and attendance solutions, fingerprint live scanners, mobile authentication solutions and embedded fingerprint modules.

Biostar 2 is a web-based, open, and integrated security platform for access control and time and attendance, manage user permissions, integrate with 3rd party security apps, and record activity logs.  Biostar 2 is used by many thousands of companies and organisations worldwide, including the UK’s Metropolitan Police as a tool to control access to parts of secure facilities. Biostar 2 uses fingerprint scanning and recognition as part of this access control system.

What Happened?

Researchers working with cyber-security firm VPNMentor have reported that they were able to access data from Biostar 2 from 5 August until it was made private again on 13 August (Suprema were contacted by VPNMentor about the problem on 7th August).  It is not clear how long before 5 August the data had been exposed online.  The exposure of personal data to public access is believed to have been caused by the Biostar 2 product being placed on an open network.

In addition to more than one million fingerprint records being exposed, the VPNMentor researchers also claim to have found photographs of people, facial recognition data, names, addresses, unencrypted usernames and passwords, employment history details, mobile device and OS information, and even records of when employees had accessed secure areas.

VPNMentor claims that its team was able to access over 27.8 million records, a total of 23 gigabytes of data,

Affected

VPNMentor claims that many businesses worldwide were affected.  In the UK, for example, VPNMentor claims that Associated Polymer Resources (a plastics recycling company), Tile Mountain (a home decor and DIY supplier), and Medical supply store Farla Medical were among those affected.

It has been reported that the UK’s data protection watchdog, the Information Commissioner’s Office (ICO) has said that it was aware of reports about Biostar 2 and would be making enquiries.

What Does This Mean For Your Business?

For companies and organisations using Biostar 2, this is very worrying and is a reminder of how data breaches can occur through third-party routes.

In this case, fingerprint records were exposed, and the worry is that this kind of data can never be secured again once it has been stolen. Also, the large amount of other personal employee data that was taken could not only affect individual businesses but could also mean that employees and clients could be targeted for fraud and other crimes e.g. phishing campaigns and even blackmail and extortion.

The breach may have been avoided had Suprema secured its servers with better protection measures, not saved actual fingerprints but a version that couldn’t be reverse engineered instead, implemented better rules on databases, and not left a system that didn’t require authentication open to the internet.  Those companies that are still using and have concerns about Biostar2 may now wish to contact Suprema for assurances about security.

Facial Recognition at King’s Cross Prompts ICO Investigation

The UK’s data protection watchdog (the Information Commissioner’s Office  i.e. the ICO) has said that it will be investigating the use of facial recognition cameras at King’s Cross by Property Development Company Argent.

What Happened?

Following reports in the Financial Times newspaper, the ICO says that it is launching an investigation into the use of live facial recognition in the King’s Cross area of central London.  It appears that the Property Development Company, Argent, had been using the technology for an as-yet-undisclosed period, and using an as-yet-undisclosed number of cameras. A reported statement by Argent (in the Financial Times) says that Argent had been using the system to “ensure public safety”, and that facial recognition is one of several methods that the company employs to this aim.

ICO

The ICO has said that, as part of its enquiry, as well requiring detailed information from the relevant organisations (Argent in this case) about how the technology is used, it will also inspect the system and its operation on-site to assess whether or not it complies with data protection law.

The data protection watchdog has made it clear in a statement on its website that if organisations want to use facial recognition technology they must comply with the law and they do so in a fair, transparent and accountable way. The ICO will also require those companies to document how and why they believe their use of the technology is legal, proportionate and justified.

Privacy

The main concern for the ICO and for privacy groups such as Big Brother Watch is that people’s faces are being scanned to identify them as they lawfully go about their daily lives, and all without their knowledge or understanding. This could be considered a threat to their privacy.  Also, with GDPR in force, it is important to remember that if a person’s face (if filmed e.g. with CCTV) is part of their personal data, and the handling, sharing, and security of that data also becomes an issue.

Private Companies

An important area of concern to the ICO, in this case, is the fact that a private company is using facial recognition becasuse the use of this technology by private companies is difficult to monitor and control.

Problems With Police Use

Following criticism of the Police use of facial recognition technology in terms of privacy, accuracy, bias, and management of the image database, the House of Commons Science and Technology Committee has recently called for a temporary halt in the use of the facial recognition systems.  This follows an announcement in December 2018 by the ICO’s head, Elizabeth Dunham, that a formal investigation was being launched into how police forces use facial recognition technology (FRT) after high failure rates, misidentifications and worries about legality, bias, and privacy.

What Does This Mean For Your Business?

The use of facial recognition technology is being investigated by the ICO and a government committee has even called for a halt in its use over several concerns. The fact that a private company (Argent) was found, in this case, to be using the technology has therefore caused even more concern and has highlighted the possible need for more regulation and control in this area.

Companies and organisations that want to use facial recognition technology should, therefore, take note that the ICO will require them to document how and why they believe their use of the technology is legal, proportionate and justified, and make sure that they comply with the law in a fair, transparent and accountable way.

Robot Tuck Shops About To Hit U.S. College Campuses

San Francisco-based start-up, Starship Technologies, has announced that it will be putting food delivery robots that respond to phone app orders on 100 U.S. university campuses in the next 24 months.

The Bots

It has been reported that 25 to 50 of the (23Kg battery-powered, six-wheeled) Starship bots will be let loose on each campus, with the ability to roam around seven days a week, from 8 am to 2 am. The self-driving bots drive at 4 mph and use 10 cameras, radar, ultrasound sensors, GPS, computer vision and neural networks to process what they see in order to negotiate their way safely around a 4 km radius.

The bot’s cargo bay is mechanically locked during the journey and can only be opened by the customer with their smartphone app. The location of the robots is tracked, so that customer knows the exact location of their order and receives a notification at the time of arrival.

Food

The college campus robots will be delivering breakfast, snacks, and a variety of other food to students on campus.  Also, the app can take orders from local restaurants which the Starship bots will deliver to students on the campus for $1.99 per shipment, with Starship getting paid by the restaurant for making each delivery.

Benefits

The obvious benefits of the food delivery robots are that they can work whatever hours they are required all year round with no pay, no holiday and no need for breaks. Also, the Starship bots have an advantage over other local delivery services because the bots are small, manoeuvrable, know their way around the expansive campuses (thanks to pre-loaded, 3D maps), there are several bots working on one site, and they won’t need to be subject to any authorisation checks for being there.

Bigger Goals

Starship has bigger plans for the bots and is reported to have the goal of getting the bots onto college campuses across the US serving 1 million students.

Starship has also started a package delivery service in neighbourhoods and parts deliveries on business and industrial campuses using the bots.

What Does This Mean For Your Business?

Amazon has been making the news over the past couple of years with its delivery drones and ‘Scout’ delivery robots, and the well-funded start-up Starship ($40 million in new funding) has shown how it has been able to move quickly into a niche and join the growing delivery robot/drone industry.  For the robot and drone operating companies (Amazon, UPS, Google, Starship) these bots offer a way to reduce costs, avoid road congestion problems, avoid labour problems, and potentially deliver 24 hours a day all year round.  Users of bot and drone services can expect convenience, greater control over orders, and the novelty and fun of the delivery experience.

The benefits of drones and robots, however, may come at the expense of jobs, more of which are being taken away by the advance of technology-fuelled automation across many industries.

Apple Launches ‘Apple Card’

Apple has launched its ‘Apple Card’ in the US in partnership with Goldman Sachs and with processing by Mastercard.

Card

The Apple Card can now be applied for by customers in the US through the Wallet app on iPhone (iPhone 6 and later).  The physical laser-etched card, which is made of titanium and has a typically clean Apple design has no card number, no CVV security code, and no expiration date or signature on it.  Although you can buy using the card, the real Apple Card product is incorporated in the Wallet on the customer’s iPhone and works through Apple Pay. Apple says that the card can be used to make purchases in stores, in apps and on websites.

Advantages

Apple says that the Apple Card is built on simplicity, transparency and privacy and that it completely rethinks everything about the credit card. The main advantages of the Apple Card are:

  • There are no fees.
  • It gives instant cashback on purchases.  When you buy something on the Apple Card, you receive a percentage of your purchase back in Daily Cash every day, there’s no limit to how much you can get, and that cash goes right onto the Apple card it can be used it just like cash. Apple says that customers will get 2 per cent Daily Cash every time they use Apple Card with Apple Pay, and 3 per cent Daily Cash on all purchases made directly with Apple, including at Apple Stores, apple.com, the App Store, the iTunes Store and for Apple services.
  • It is secure.  There are no numbers on the card itself and using Apple Card through the iPhone means that it is covered by all the usual Apple Pay security features e.g. Face ID, Touch ID, unique transaction codes.
  • It offers much greater privacy.  Apple says that it doesn’t store the details of where you shop, what you bought, or how much you paid, and Goldman Sachs will not sell or share your spending data to any third-party. Also, Mastercard simply processes payments between parties on the global network.
  • The Apple Card shows you how to pay less interest.  For example, the Apple Card shows you a range of payment options and calculates the interest cost on different payment amounts in real-time.
  • The card can help you make more informed purchase choices.  For example, everything you buy gets a category (food, entertainment, shopping) and a colour-coded chart displays how much you’ve pending on each category.

Small Print Warning

This may all sound wonderful but some commentators have warned that when you sign up for the Apple Card you sign up to the standard agreement offered by Goldman Sachs.  Within this agreement is an arbitration clause that essentially means that you waive the right to make any claims, participate in a class action, or be heard in a court at trial for anything related to the agreement.

It is, however, possible to opt-out of the Goldman Sachs arbitration clause within 90 days after opening the account by contacting the company using messages, calling a toll-free number, or writing to a Philadelphia P.O. Box (Apple Card gives full instructions).

What Does This Mean For Your Business?

For other banks and credit companies that are still using traditional cards, this may represent a threat, as Apple, a trusted and globally known brand is offering something that appears to be more convenient, more secure, and has obvious instant cashback perks.

For Apple, this venture is a way that it can offer value and generate even deeper loyalty with and become more attached to the lives of its customers. This creates another important competitive advantage for the tech giant and allows it to gain a deeper understanding of its customers and their habits (even though it says it won’t share any information about those habits).

This also represents an opportunity for Apple to diversify at a time when its iPhone sales have been a bit flat and move towards the provision of services as well as hardware.

Fingerprints Replacing Passwords for Some Google Services

Google has announced that users can verify their identity by using their fingerprint or screen lock instead of a password when visiting certain Google services, starting with Pixel devices and coming to all Android 7+ devices in the next few days.

How?

Google says that years of collaboration between itself and many other organizations in the FIDO Alliance and the W3C have led to the development of the FIDO2 standards, W3C WebAuthn and FIDO CTAP that allow fingerprint verification.

The key game-changer in how these new technologies can help users is that unlike the native fingerprint APIs on Android, FIDO2 biometric capabilities are available on the Web which means that the same credentials be used by both native apps and web services. The result is that users only need to register their fingerprint with a service once and the fingerprint will then work for both the native application and the web service.

Fingerprint Not Sent To Google’s Servers

Google is keen to point out that the FIDO2 design is extra-secure because it means that a user’s fingerprint is never sent to Google’s servers but is securely stored on the user’s device.  Only a cryptographic proof that a user’s finger was scanned is actually sent to Google’s servers.

Try It Out

In order to try the new fingerprint system out, you will need a phone that’s running Android 7.0 (Nougat) or later, make sure that your personal Google Account is added to your Android device, and make sure that a valid screen lock is set up on your Android device.

Next, open the Chrome app on your Android device, go to https://passwords.google.com, choose a site to view or manage a saved password, and follow the instructions to confirm that it’s you trying signing in.

Google has provided more detailed instructions here: https://support.google.com/accounts/answer/9395014?p=screenlock-verif-blog&visit_id=637012128270413921-962899874&rd=1

More Places

Google says that this is just the start of the embracing of the FIDO2 standard and that more places will soon be able to accept local alternatives to passwords as an authentication mechanism for Google and Google Cloud services.

What Does This Mean For Your Business?

Not having to use a password but to be able to rely upon fingerprint (biometric) verification (or screen lock) instead should mean greater convenience and security for users of Google’s services, and should also reduce the risk to Google of having to face the results of breaches.

The development and wider use of the FIDO2 standard is, therefore, good news for businesses and consumers alike, particularly considering that Google (at 8% share) is one of the top 10 vendors that account for 70% of the world’s cloud infrastructure services market.

Back in May, Microsoft’s Corporate Vice President and Chief Information Officer Bret Arsenault signalled (in a CBNC interview) that Microsoft was looking also to move away from passwords on their own as a means of authentication towards (biometrics) and a “passwordless future”.  For example, 90% of Microsoft’s 135,000 workforce can now log into the company’s corporate network without using passwords but instead using biometric technology such as facial recognition and fingerprint scanning via apps such as ‘Windows Hello’ and the ‘Authenticator’ app.

Amazon Echo: Child Labour Concerns

Reports of a 2018 investigation by China Labour Watch (CLW) into the Amazon Echo manufacture at the Hengyang Foxconn factory show that the recruiting of young interns from vocational schools could mean that the Amazon devices are made with the help of child labour.

Schools Providing Workers For Night Shifts

The report of the investigation by New York-based non-profit group CLW claims that a number of interns from schools and colleges were brought in to work night shifts and if they were unwilling to work overtime or night shifts, the factory would arrange for teachers to pressure those workers. The report also claims that if those interns refused to work overtime and night shifts, the factory requested teachers from their schools to sack them from the job.

In addition to the night shift work, the report claims that young interns were required to work ten hours a day, including two hours of overtime, and to work six days a week.

Which Schools and Colleges?

The report claims that schools sending interns to work at the Hengyang Foxconn factory which manufactures Amazon Echo devices included Sinosteel Hengyang Heavy Machinery Workers Technical College, Hengyang Technician College, Hengyang Vocational Secondary School, Hengyang Industrial Workers College, and Hengnan County Technical School.

Teachers and Schools Paid

The worrying report also claims that teachers assigned to the factory put immense pressure on interns and sometimes resorted to violence and aggression against interns.  Teachers who helped at the factory are reported to have received a 3000 RMB ($425) subsidy from the factory, with their school receiving 3RMB ($0.42) for every hour an intern worked.

Dispatch Workers

The report also claims that the factory had hired a high number of dispatch workers, violating Chinese labour law.

13 Violations Listed

The report lists 13 violations that Amazon has allegedly made at the factory including interns working night shifts and overtime, and interns having to keep their heads down at their workstation for an extended period while doing repetitive motions.

What Does Amazon Say?

Amazon has been reported as saying that it is investigating the allegations and has sent representatives to the factory site as part of that investigation.  Amazon is also keen to promote the fact that it has a supplier Code of Conduct, and that suppliers are regularly assessed in relation to this.

What Does This Mean For Your Business?

Child labour is generally a feature of the world’s poorest countries, where, according to UNICEF, around one in four children are engaged in work that is potentially harmful to their health.  For example, International Labour Organisation (ILO) figures show that almost half of child labour (72.1 million) is to be found in Africa, 62.1 million in the Asia and the Pacific, and 10.7 million in the Americas.

Sadly, labour laws in China are not as strictly enforced as in other countries, and although Foxconn may be keen to promote the idea that internships at the factory are the way for young people to gain practical work experience, the report’s allegations of children working long hours and nightshifts while being pressured by teachers doesn’t appear to fit in with that picture.

While most of us like to purchase lower-priced goods, we are often unaware of how they were made and at whose expense. Companies need to keep costs down, but child labour is something that most businesses would actively avoid and is something that consumers certainly do not like the idea of.  These allegations, therefore, could have a negative impact on Amazon, thereby adding to some its other recent troubled headlines such as reports last year of Amazon’s profits trebling while its UK tax bill was significantly reduced, and how on Amazon’s Prime Day sale this year, thousands of their workers protested at sites around the world demanding better working conditions.