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Featured Article – How Tech is Helping Reduce Lockdown Stress and Mental Health Problems

Posted on May 8, 2020 by Andy Miller

A state of lockdown has increased our reliance on technology as a way to help us meet our needs, and here are some of the many ways that technology can help us to actually reduce stress and help us look after our mental health in these challenging times.

Apps

There’s a wide variety of apps that can help occupy the mind, relieve stress and anxiety, and help in the fight against common mental health complaints such as depression. The types of apps that could help include:

– Meditation apps. A break in routine, being able to go out less (thereby getting less access to daylight), perhaps drinking more alcohol and general worry has meant increased stress, higher anxiety levels and worse sleep for many people during the lockdown. Apps that offer guided meditation instructions can help breathing and help improve the ability to relax and to sleep properly.

– Chat apps and digital socialising apps can help re-enforce feelings of safety and normality, as well as provide the kinds of interaction that is missing due to social distancing and lockdown.

– Hobby apps and the Facebook hobby tracking app. These apps can tap into our creativity, keep us in touch with what we enjoy and with what provides known positive reinforcement and rewards.

– Fitness and weight loss apps. Not having the freedom or circumstances to allow normal daily exercise has seen many people turn to fitness and weight loss apps which, if followed can help to reduce stress and maintain good feelings about ‘self-image’.

– Mental health apps. For those who already have mental health challenges or for those who are finding the lockdown and its effects challenging to their emotional and mental wellbeing, the NHS provides several mental health apps. See https://www.nhs.uk/apps-library/category/mental-health/

Physical Exercise and Fitness Tech

Outdoor tech such as fitness monitoring bracelets/watches have become more valuable as the range of sports that people can take part in outdoors has been dramatically reduced, and simple walking, running and cycling have become more popular than ever.

Of course, one of the best ways to tackle lockdown stress, for those who are able is physical exercise such as walking, running, cycling, dancing, and Yoga.

Real-world ways to help with relaxation and reducing stress include gardening (if you are lucky enough to have some garden space), art and crafts, playing music and chatting with friends, and although our technology can’t provide all aspects of these, it can provide elements of these experiences.

Online Platforms

Those who are able to work from home using remote, collaborative working and video conference platforms e.g. Microsoft Teams, Zoom, Skype, Facebook Messenger and Slack can have many different needs met such as interaction, the safety, security and distraction provided by still working without the stress of worrying constantly about contamination, thanks to being able to work at home in a safe, controlled environment.

Other online platforms that have provided a release from stress, positive social proof and humour, information and sessions relating to hobbies and interests plus appealing to the human bias for intermittent and novel rewards include Google’s YouTube, Facebook, and other social media channels.

Computer Games

A 2015 study (Amanda Roy, Christopher J Ferguson) found that computer games/video games that encourage competitive and cooperative gameplay reduce stress.

Also, in February, ‘Psychology Today’ highlighted 5 ways in which video games can help with stress and mindfulness. These include being able to put the brain on autopilot and thereby deliver a kind of meditation, providing a break from the challenges of real life, enabling an expression of freedom and creativity, prompting the release of dopamine (the so-called ‘happy chemical’), and providing a social environment where connections can be made and social interaction can be experienced between a group of ‘like-minded’ people.

Selective and Moderate Use

Some argue for less technology. Selective and moderate use of technology during the lockdown period could be most beneficial for mental and emotional well-being. Continually visiting social media and watching news bulletins that repeat negative and frightening news stories (virus death counts) can increase stress, anxiety, and negative feelings. This can also lead to ‘catastrophising’. It is also advisable to seek news from more objective and reliable sources in order to maintain context and proportion.

Looking Forward

Our phones continue to be an important tool for managing our lives in the modern world, and the kinds of apps and platforms that we can access via many different devices have proved to be important in suggesting and providing ways that can help us retain a healthy and mental and emotional state.

The fact that our technology (e.g. collaborative working platforms) has allowed around 40% of people to work and interact with colleagues while being able to keep safe at home has been one important way that technology has helped, and will continue to help decrease stress and provide some hope in dark times. There are very few effective substitutes for feelings of safety, freedom and being able to take real physical exercise in the real world, although many people have turned to increased amounts of digital entertainment, taking good breaks and keeping screen-time down is a healthy practice anyway, but now more so than ever.

Looking forward, technology in the form of a contact tracing app in the UK could provide feelings of re-assurance (if it proves popular) as we all face more uncertainty when lockdown restrictions are eased and we have to move forward safely in a still delicate, pre-vaccine environment.

Google Meet ‘Free For Everyone’

Posted on April 30, 2020 by Andy Miller

Google has entered the video conferencing market fight with the likes of Zoom and Facebook Messenger as it announces that its ‘Google Meet’ premium video conferencing service will soon be free for everyone.

Google Meet

Google Meet is a video conferencing service that, until now, has only been paid for as part of G Suite, Google’s collaboration and productivity solution for businesses, organisations, and schools.

Google says that Meet will be now available free to anyone on the web at meet.google.com and via mobile apps for iOS or Android (Meet apps can be found in the Apple App Store and Google Play Store). It is also possible to join Meet for free via Google Calendar.

100 Million+ Daily Meeting Participants

Google reports that, since January, Meet’s peak daily usage has grown by 30x and, as of April, Meet has been hosting 3 billion minutes of video meetings and adding approximately 3 million new users every day. Google also says that, as of last week, Meet’s daily meeting participants surpassed 100 million. A reported 6 million companies and organisations now use G Suite.

Limit

Even though Google will soon be offering Meet for free, meetings will be limited to 60 minutes for the free product after 30 September.

What’s Free

The services that businesses and organisations can expect to get for free with Meet include free access to Meet’s advanced features (for G Suite customers) including the ability to live stream for up to 100,000 viewers within a domain, free additional Meet licenses for existing G Suite customers and free G Suite Essentials for enterprise customers.

Not Immediately

Businesses and organisations may have to wait a week or two to get free access to Meet as it will be rolled out gradually from next week.

Compared To Zoom

Although using Meet may be a little more demanding than simply clicking on a link (as with Zoom), Google is keen to point out that Meet users have the benefits of advanced security.

What Does This Mean For Your Business?

The current global need for people to work remotely and yet collaborate effectively has led to fierce competition among tech companies looking to gain large numbers of new users e.g. Zoom, Facebook Messenger (now offering a desktop app), and Microsoft wanting to release a consumer edition of Teams. Google is the next to throw its hat into the ring and is in a good position to do so with a free version of an already popular premium service. Tech companies realise that if they can lead the remote, collaborative working race now they can gain large numbers of new users, many of whom may become loyal and committed to their platforms and could be monetised later. For businesses and other users, there is now a great deal of choice between the options available for free remote and collaborative working platforms and services, and those which are easiest, add the most value, are most effective and secure and are most compatible with existing resources and practices are likely to be favoured going forward.

Make Your Own Adverts With YouTube’s Free Video Builder Tool

Posted on April 16, 2020 by Andy Miller

YouTube has launched YouTube Video Builder, a free tool that enables businesses to easily make short video adverts.

Easy To Use

The new free (beta) Video Builder tool enables users to create video animations from static elements such as images, text and logos, and to enhance those videos with music from YouTube’s (Google’s) library. Users can choose from a variety of layouts, depending on the message and goals, and can customise colours and fonts to quickly generate a short YouTube video of 6 seconds or 15 seconds duration.

Why?

YouTube says that the new tool will be of particular value because businesses of all sizes have limited time and resources and that in-person video shoots “are no longer practical in many countries”. The YouTube Video Builder may also be of use to brands or agencies who may want to experiment and create supplemental, lightweight videos, and to smaller businesses and businesses with less creative experience, who need an efficient, low-resource way to create videos.

YouTube suggests that the completed videos can be used for advertising campaigns, on websites or in emails.

How It Works & How To Sign Up

You can see how Video Builder works by watching this video or by reading this guide. YouTube says that you can sign up for access to Video Builder here, but you may have to wait for your application to be processed and to be granted access.

Banning Conspiracy Videos

This is the second positive news announcement in a week from YouTube (Google) after it announced that it is banning all conspiracy videos that promote the idea of a link between 5G and the emergence of the COVID-19 virus.

Good News From Microsoft Too

Microsoft is also promoting some of its own good news this week as it has announced help for UK school students who are working at home in the form of helping the UK’s 27,000 schools run lessons remotely using Microsoft Teams, Office 365, and other software like Minecraft: Education Edition, Flip grid, Skype in the Classroom and InTune.

What Does This Mean For Your Business?

Even though it’s still in the beta stage, a free, easy-to-use video ad-making tool could be a useful, value-adding addition to the promotional tools used by mainly smaller businesses. Many of these businesses are likely to be under considerable strain with the COVID-19 lockdown and its effects, and there may be many ways in which short, professional-looking video announcements and adverts could come in useful to those businesses in the coming months. For YouTube (Google), this is another way that they can remind users of the value of its suite of business services at a time when businesses may be spending a lot of time on other competing platforms.

YouTube Bans 5G and COVID-19 Link Conspiracy Videos

Posted on April 10, 2020 by Andy Miller

After a recent live-streamed interview with David Icke linked the introduction of 5G technology to the emergence of the COVID-19 the pandemic, Google’s YouTube has now banned all 5G conspiracy videos.

5G Theory Far-Fetched

Mr Icke’s interview, which was watched by a reported 65,000 people and in which he alleged a possible link between 5G and the COVID-19 health crisis, appears to have been the ‘straw that broke the camel’s back’ for YouTube.

Among the many controversial elements of the broadcast, Mr Icke appeared to say that a continuation of 5G would lead to the end of human life, and alleged that when a vaccine is developed, it will somehow contain small microchips that will allow those who have been injected with it to be controlled.

Mr Icke’s interview and the resulting questions to YouTube about why the video was allowed on the platform appear to have had a strong influence on YouTube deciding to tighten its policies to the point where other videos with similar claims will now be banned from the platform.

Unsubstantiated Medical Claim Worries

YouTube is now very keen to point out that it will not tolerate videos on its platform that deny/dispute the existence or transmission of COVID-19 as defined by the respected medical authorities i.e. the World Health Organisation (WHO) and local health authorities. YouTube includes in this definition, any videos relating to the 5G and COVID-19 conspiracy theory.

For conspiracy theorists, of course, the banning of their videos is likely to feed even more into their beliefs.

Masts Set Ablaze

The 5G and COVID-19 conspiracy theory is very likely to have been the reason why a number of 5G masts were set on fire recently in Birmingham, Liverpool and Melling in Merseyside.

This led to the UK’s Culture Secretary, Oliver Dowden, to arrange meetings with the representatives of the big tech companies and to ask social media companies to try and increase their efforts to tackle the spread on their platforms, of 5G and Coronavirus conspiracy theory.

What Does This Mean For Your Business?

There will always be those who are more likely to believe and share conspiracy theories and to try to feel in control of complicated situations and ideas by finding an apparently simple solution and apportioning blame. It must be frustrating and expensive for phone companies to have their masts attacked and many businesses are looking forward to having the benefits of 5G, even though those seem some way off.

Also, it is good to see that Google is prepared to take action quickly in matters which could pose a risk to public health.

Facebook Launches Desktop Messenger

Posted on April 10, 2020 by Andy Miller

Facebook has launched a desktop Messenger app for macOS and Windows for free group video calls and chats.

Huge Increase

The social media giant reports that, over the past month, it has seen a 100% increase in people using the desktop browser for audio and video calling on Messenger, and that this has led to the launch of new desktop Messenger apps for macOS and Windows happening now. The desktop Messenger app is something that had already been in the pipeline since 2016.

Features and Benefits

Some of the features and benefits offered by the new desktop app include the ability to have free group video calls on a larger screen, the ease of connection that Messenger already provides (all your Facebook friends already have Messenger), and the fact that users can dip in and out of conversations while they do other things on their computer – it allows for multi-tasking.

The app also gives notifications of new messages (which you can choose to mute or snooze), and chats can be synchronized across mobile and desktop so that calls or messages, regardless of the device that’s being used.

Facebook also says that the new desktop app will include everything that users like about mobile Messenger including Dark Mode and GIFs.

Competition

With so many people at home and working remotely, video and chat apps and collaborative working platforms have seen a surge in new user numbers. For example, Microsoft’s collaborative working platform ‘Teams’ reported seeing a massive 12 million user boost in one week and ‘Zoom’ has also seen a massive surge in popularity. The launch of desktop Messenger now, therefore, is a way that Facebook compete in what is an area of digital communications that is experiencing massive growth and in which it is important to be a top player.

Downloading The App

The new desktop Messenger app can be downloaded from the Microsoft Store or Mac App Store.

What Does This Mean For Your Business?

For Facebook, desktop Messenger is a way to compete with the many other tech companies offering remote video, communication and collaborative working solutions and is way to keep the Facebook brand prominent, increase loyalty, and to increase positive feelings about the company.

For users, the desktop app offers benefits of convenience in contacting anyone who is a Facebook friend and many may think it’s a long-overdue new feature when you consider that popular apps like WhatsApp have offered a desktop version for some time now.

Research Indicates Zoom Is Being Targeted By Cybercriminals

Posted on April 3, 2020 by Andy Miller

With many people working from home due to coronavirus, research by Check Point indicates that cyber-criminals may be targeting the video conferencing app ‘Zoom’.

Domains

Cybersecurity company ‘Check Point’ reports witnessing a major increase in new domain registrations in the last few weeks where the domain name includes the word ‘Zoom’. According to a recent report on Check Point’s blog, more than 1700 new domains have been registered since the beginning of the year with 25 per cent of them being registered over the past week. Check Point’s research indicates that 4 per cent of these recently registered domains have “suspicious characteristics”, such as the word ‘Zoom’.

Concern In The U.S.

The huge rise in Zoom’s user numbers, particularly in the U.S. has also led New York’s Attorney General, Letitia James, to ask Zoom whether it has reviewed its security measures recently, and to suggest to Zoom that it may have been relatively slow at addressing issues in the past.

Not Just Zoom

Check Point has warned that Zoom is not the only app that’s being targeted at the moment as new phishing websites have been launched to pass themselves off as every leading communications application. For example, the official classroom.google.com website has been impersonated by googloclassroom.com and googieclassroom.com.

Malicious Files Too

Check Point also reports detecting malicious files with names related to the popular apps and platforms being used by remote workers during the coronavirus lockdown. For example, malicious file names observed include zoom-us-zoom_##########.exe” and “microsoft-teams_V#mu#D_##########.exe” (# is used here to represent digits). Once these files are run, InstallCore PUA is loaded onto the victim’s computer. InstallCore PUA is a program that can be used by cyber-criminals to install other malicious programs on a victim’s computer.

Suggestions

Some ways that users can protect their computers/devices, networks and businesses from these types of threats, as suggested by Check Point, include being extra cautious with emails and files from unfamiliar senders, not opening attachments or clicking on links in emails (phishing scams), and by paying close attention to the spelling of domains, email addresses and spelling errors in emails/on websites. Check Point also suggests Googling the company you’re looking for to find their official website rather than just clicking on a link in an email, which could redirect to a fake (phishing) site.

What Does This Mean For Your Business?

This research highlights how cyber-criminals are always quick to capitalise on situations where people have been adversely affected by unusual events and where they know people are in unfamiliar territory. In this case, people are also divided geographically and are trying to cope with many situations at the same time, may be a little distracted, and may be less vigilant than normal.

The message to businesses is that the evidence from security companies that are tracking the behaviour of cyber-criminals is that extra vigilance is now needed and that all employees need to be very careful, particularly in how they deal with emails from unknown sources, or from apparently known sources offering convincing reasons and incentives to click on links or download files.

Facebook Video Quality Reduced To Cope With Demand

Posted on March 26, 2020 by Andy Miller

Facebook and Instagram have reduced the quality of videos shared on their platforms in Europe as demand for streaming has increased due to self-isolation.

Lower Bitrate, Looks Similar

The announcement by Facebook that a lowering of the bit-rates for videos on Facebook and Instagram in Europe highlights the need to reduce network congestion, free-up more bandwidth, and make sure that users stay connected at a time where demand is reaching very high levels because of the COVID-19 pandemic. The move could have a significant positive impact when you consider that Facebook has around 300 million daily users in Europe alone, and streaming video can account for as much as 60% of traffic on fixed and mobile networks.

Although a reduction in bit-rates for videos will, technically, reduce the quality, the likelihood is that the change will be virtually imperceptible to most users.

Many Other Platforms

Facebook is certainly not the only platform taking this step as Amazon, Apple TV+, Disney+ and Netflix have also made similar announcements. For example, Netflix is reducing its back video bit rates while still claiming to allow customers to get HD and Ultra HD content (with lower image quality), and Amazon Prime Video has started to reduce its streaming bitrates as has Apple’s streaming service.

Google’s YouTube is also switching all traffic in the EU to standard definition by default.

BT Say UK Networks Have The Capacity

BT’s Chief Technology and Information Officer, Howard Watson, has announced that the UK’s advanced digital economy means that it has overbuilt its networks to compensate for HD streaming content and that the UK’s fixed broadband network core has been built with the extra ‘headroom’ to support evening peaks of network traffic that high-bandwidth applications create. Mr Watson has also pointed out that since people started to work from home more this month, there has been a weekday daytime traffic increase of 35-60 per cent compared with similar days on the fixed network, peaking at 7.5Tb/s, which is still only half the average evening peak, and far short of the 17.5 Tb/s that the network is known to be able to handle.

What Does This Mean For Your Business?

For Amazon, Apple TV, Netflix, Facebook and others platforms, they are clearly facing a challenge to their service delivery in Europe but have been quick to take a step that will at least mean that there’s enough bandwidth for their services to be delivered with the trade-off being a fall in the level of viewing quality for customers. Many customers, however, are likely not to be too critical about the move, given the many other big changes that have been made to their lives as a result of the COVID-19 outbreak and the attempts to reduce its impact. Netflix has even pointed out the extra benefit that its European viewers are likely to use 25 per cent less data when watching films as a result of the bit rate changes. However, with online streaming services being one of the main pleasures that many people feel they have left to enjoy safely, the change in bit rate should be OK as long as the picture quality isn’t drastically reduced to the point of annoyance and distraction.

Facebook Sued Down-Under For £266bn Over Cambridge Analytica Data Sharing Scandal

Posted on March 13, 2020 by Andy Miller

Six years after the personal data of 87 million users was harvested and later shared without user consent with Cambridge Analytica, Australia’s privacy watchdog is suing Facebook for an incredible £266bn over the harvested data of its citizens.

What Happened?

From March 2014 to 2015 the ‘This Is Your Digital Life’ app, created by British academic, Aleksander Kogan and downloaded by 270,000 people which then provided access to their own and their friends’ personal data too, was able to harvest data from Facebook.

The harvested data was then shared with (sold to) data analytics company Cambridge Analytica, in order to build a software program that could predict and use personalised political adverts (political profiling) to influence choices at the ballot box in the last U.S. election, and for the Leave campaign in the UK Brexit referendum.

Australia

The lawsuit, brought by the Australian Information Commissioner against Facebook Inc alleges that, through the app, the personal and sensitive information of 311,127 Australian Facebook Users (Affected Australian Individuals) was disclosed and their privacy was interfered with. Also, the lawsuit alleges that Facebook did not adequately inform those Australians of the manner in which their personal information would be disclosed, or that it could be disclosed to an app installed by a friend, but not installed by that individual. Furthermore, the lawsuit alleges that Facebook failed to take reasonable steps to protect those individuals’ personal information from unauthorised disclosure.

In the lawsuit, the Australian Information Commissioner, therefore, alleges that the Australian Privacy Principle (APP) 6 has been breached (disclosing personal information for a purpose other than that for which it was collected), as has APP 11 (failing to take reasonable steps to protect the personal information from unauthorised disclosure). Also, the Australian Information Commissioner alleges that these breaches are in contravention of section 13G of the Privacy Act 1988.

£266 Billion!

The massive potential fine of £266 billion has been arrived at by multiplying the maximum of $1,700,000 (£870,000) for each contravention of the Privacy Act by the 311,127 Australian Facebook Users (Affected Australian Individuals).

What Does This Mean For Your Business?

Back in July 2018, 16 months after the UK Information Commissioners Office (ICO) began its investigation into the Facebook’s sharing the personal details of users with political consulting firm Cambridge Analytica, the UK’s ICO announced that Facebook would be fined £500,000 for data breaches. This Australian lawsuit, should it not go Facebook’s way, represents another in a series of such lawsuits over the same scandal, but the £266 billion figure would be a massive hit and would, for example, totally dwarf the biggest settlement to date against Facebook of $5 billion to the US Federal Trade Commission over privacy matters. To put it in even greater perspective, an eye-watering potential fine of £266 billion would make the biggest GDPR fine to date of £183 million to British Airways look insignificant.

Clearly, this is another very serious case for Facebook to focus its attention on, but the whole matter highlights just how important data security and privacy matters are now taken and how they have been included in different national laws with very serious penalties for non-compliance attached. Facebook has tried hard since the scandal to introduce and publicise many new features and aspects of its service that could help to regain the trust of users in both its platform’s safeguarding of their details and in the area of stopping fake news from being distributed via its platform. This announcement by the Australian Information Commissioner is, therefore, likely to be an extremely painful reminder of a regrettable and period in the tech giant’s history, not to mention it being a potential threat to Facebook.

For those whose data may have been disclosed, shared and used in a way that contravened Australia’s laws, they may be pleased that their country is taking such a strong stance in protecting their interests and this may send a very powerful message to other companies that store and manage the data of Australian citizens.

Dentist’s Legal Challenges To Anonymity of Negative Google Reviewer

Posted on February 28, 2020 by Andy Miller

ABC News in Australia has reported how a Melbourne dentist has convinced a Federal Court Judge to order tech giant Google to produce identifying information about a person who posted a damaging negative review about the dentist on Google’s platform.

What Happened?

The dentist, Dr Matthew Kabbabe, alleges that a reviewer’s comment posted on Google approximately three months ago advised others to “stay away” from his practice and that it damaged his teeth-whitening business and had a knock-on negative impact on his life.

Even though Google provides a platform to allow reviews to be posted in order to benefit businesses (if reviews are good), perhaps encourage and guide businesses to give good service, and to help Google users to decide whether to use a service, the comment was the only bad one on a page of five-star reviews. In addition to the possibly defamatory nature of the comment, Dr Kabbabe’s objection to the anonymity that Google offers comment posters, and that it could, as such be, something posted by a competitor or disgruntled ex-employee to damage his (or any other business) drove him to take the matter to the Federal Court after, it has been reported, his requests to Google to take the comment down were unsuccessful.

Landmark Ruling

Not only did Federal Court Judge Justice Bernard Murphy request that Google divulge identifying information about the comment poster, listed only a “CBsm 23″ (name, phone number, IP addresses, location metadata), but also the tech giant has been ordered to provide any other Google accounts (name and email addresses) which are from the same IP address during the period of time in question.

Can Reply

Reviews posted on Google can be replied to by businesses as long as the replies comply with Google’s guidelines.

Dealing with some apparently unfair customer comments online is becoming more common for many businesses. For example, hotels and restaurants have long struggled with how to respond to potentially damaging criticism left by customers on TripAdvisor. Recently, the owner of the Oriel Daniel Tearoom in Llangefni, Anglesey made the news when they responded to negative comments with brutal responses and threats of lifetime bans.

What Does This Mean For Your Business?

For the most part, potential customers are likely to be able to take a balanced view of comments that they read when finding out more about a business, but the fact that a Federal judge ruled in favour of not allowing those who have posted potentially damaging comments to hide behind online anonymity means that there may well be an argument for platforms to amend rules to try to redress the balance more in the favour of businesses. It does seem unfair that, as in the case of the dentist, where the overwhelming majority of comments have been good, an individual, who may be a competitor or person with an axe to grind is allowed to anonymously and publicly publish damaging comments, whether justified or not, for a global audience to see and with no need to prove their allegations – something that would be subject to legal scrutiny in the offline world. It will be interesting to see Google’s response to this ground-breaking ruling.