Author: Andy Miller

Blurring of Personal and Business Technology Cause For Concern

Posted on by Andy Miller

A report by CCS Insight showing how three-quarters of employees are forced to install work software on their personal mobile devices has highlighted how the increased blurring of personal and business technology is causing concern.

Objections

The report, which took into account the views of 672 employees across the US and Western Europe about digital technology, revealed how, among many other concerns, workers object to the practice of having to download work-based applications onto their personal mobile devices just so that they can carry out their jobs. As well as the understandable objection to feeling forced to blur work and home life by having to install intrusive work software on a personal device, employees also objected to the practice out of fear that their employers could use the software to track them.

Poor Connectivity

Another major annoyance indicated by workers who took part in the survey was poor connectivity in the digital workplace.

WhatsApp Popularity

Despite highlighting poor connectivity at work as a major grumble for workers, it appears that it hasn’t stopped them from using always-on, connected apps. For example, the report revealed that WhatsApp is now the most widely used mobile app in businesses, even beating out Microsoft Office 365. WhatsApp, however, is likely to be something that workers will have on their phone anyway, and its end-to-end encryption means that workers don’t have to fear any kind of tracking by the boss through its use.

Other Concerns

Other employee concerns highlighted by the report include:

  • The fear that their job may be lost to AI. This concern was expressed despite half of the employees surveyed saying that they expect digital assistants such as Google Assistant to help them in their job.
  • Only two-thirds of employees saying that they trust their employers with their privacy.
  • A mistrust of tech giant companies, although Microsoft was shown to be more trusted than most.

What Does This Mean For Your Business?

The fact that many employees have high spec mobile devices and access to apps that could be used by the company, and the fact that ‘Bring Your Own Device’ (BYOD) schemes are commonplace, doesn’t appear to make employees feel comfortable about having to download work-based apps. Employees may be justified in feeling that they shouldn’t feel pressured into having to employ their personal devices for work tasks, and that employers shouldn’t rely so heavily upon the personal devices of employees instead of providing their own, and that respecting the barrier between work and home life is important. By the same token, employers who allow workers to use their own devices at work may also expect employees to be respectful in terms of how much time they spend dealing with personal matters during work time on their devices.

Workers may be justified in worrying about the impact of AI on their jobs in the future, and connectivity problems are a known source of work stress, particularly in the case of mobile workers.

When it comes to the mistrust of tech giants, this seems reasonable considering the number of high profile reports of data breaches and unauthorised data sharing in recent times (e.g. Facebook and Cambridge Analytica).

Adult Site Visits on Work Computer Lead to Network Infection

Posted on by Andy Miller

The extensive online porn-accessing habit of an employee of a US government department known as the US Geological Survey (USGS) is being blamed for a government computer network becoming infected with malware.

9,000 Pages

In an investigation, highlighted in a paper (published online) by the US Office of the Inspector General, it was discovered that the unnamed employee is alleged to have accessed 9,000 pages on adult pornography websites.

Infected

It is believed that the infection of the government network happened after the employee used their work laptop to visit pornographic websites, some of which originated in Russia and contained malware, thereby compromising and infecting the laptop. It was from this laptop that the malware was able to spread to the government network.

The employee is also reported to have saved images from the infected websites onto an unauthorised USB device, and to a personal Android phone that was connected to the government-issued computer. This resulted in the Android phone also becoming infected with malware.

Stealing Information

The big risk with malware is, of course, that it is designed to steal information and spread to other systems, and in the case of ransomware, for example, to destroy files, lock-down systems, and extort money.

Malware

In the UK, a government report from April this year found that nearly half the businesses in the UK have fallen victim to cyber attacks or security breaches in the last year, and that the most common breaches involved fraudulent emails e.g. phishing, attempts by scammers to impersonate the organisation online, as well as viruses and malware. The annual Verizon data breach investigations report from April showed that ransomware is the most popular form of malware used in cyber-attacks, and this type of malware is responsible for 40% of all successful malware attacks. The use of ransomware has doubled over the last year.

What Does This Mean For Your Business?

In this case, the use of USB devices and government computers for personal use was against the rules, but this didn’t appear to be actively monitored and / or enforced. As the government department discovered to their cost, and too late, it may have been better to address such obvious security vulnerabilities by restricting web access to certain types of websites (and monitoring this), disabling USB connections on government-issued computers, providing IT security training, and developing a well-communicated IT security policy.

This story also highlights the risks of policies such as ‘bring your own device’ in businesses. BYOD policies allow employees to bring in their personally owned laptops, tablets, smart-phones and even storage devices, and use them to access company information and applications, and solve work problems. Unfortunately, as shown in this story and in a study by SME card payment services firm Paymentsense back in May, BYOD schemes and using USB storage devices can increase the cyber-security risks for businesses and organisations. The most popular types of BYOD security incidents in the last 12 months include malware, which affected two-thirds (65%) of SMEs, and viruses (42%).

These days, secure cloud storage and storage on secure company systems are provided, and this, combined with adequate security training and forbidding the use of USB ports (closing USB ports) on company computers could be ways of minimising this kind of security risk for many businesses.

New Features and New Prices For Old Apple Products

Posted on by Andy Miller

At a recent event at the Brooklyn Academy of Music in New York, Apple announced the introduction of new features and accompanying price changes for old favourite products like the iPad Pro and Mac Book.

iPad Pro

It was announced that Apple’s higher-end tablet and direct competitor to Microsoft’s Surface, the iPad Pro, will be upgraded with thinner bezels (the outside edge of the screen display), more screen space, and have the same face unlock system that’s found on Apple’s newer iPhones.

Also, a USB-C port on the improved iPad Pro means that it can be hooked up to peripherals / an external monitor for the first time. This fact, combined with its ability to work with a keyboard, makes the iPad Pro more like a laptop competitor too.

The improvements will be reflected in a price increase for 11 and 12.9 inch models, although the 10.5-inch version will remain at $649 (£510).

Mac Book Air

The Mac Book Air, which was originally released 7 years ago, will also be re-released with improvements including a higher-resolution display and thinner bezels. The price will be increased by $200 to reflect the improvements to $1,199 (£1,570).

Software Partnerships Too

Apple is also keen to highlight how partnerships with popular software companies Adobe and Autodesk Inc enables their programs to work on Apple’s iPad Pro, thereby adding value and improving user experience. For example, the new iPad Pro will feature a full version of Adobe Photoshop.

Why The Big Improvements?

There are several reasons for the product boosts, including:

  • Poorer than expected sales. For example, July brought the worst quarter of Mac sales since 2010 (unit volumes down 13% year over year), and iPad unit sales only rose by 1% from the previous year. Revenue for both the Mac and the iPad fell 5% from the previous year.
  • To take advantage of the holiday shopping season. It is thought that the new, improved versions of the old favourite products will be on the shelves by November 7th, just in time for Christmas buyers.
  • Extending the life-cycle of products that have a good reputation anyway. Apple products are generally held in high regard and adding a bit of excitement to old favourites and giving them a boost back into the limelight can help to extend their life and their contribution to the company’s profits. For example, the older Apple product lines still accounted for $45 billion in sales in the most recent fiscal quarter.
  • Making the most of what are still market favourites. For example, Mac sales growth has outpaced the PC market, and the iPad has been the most successful tablet on the market.

News Products Too

Only last month, Apple introduced new iPhones and Apple Watches.

What Does This Mean For Your Business?

Many businesses trust, like, are used to (and are prepared to pay for) the reliability and usability of Apple products, and having improved features on products that they’re used to and trust anyway is bound to be an advantage.

For Apple, it’s an opportunity to get out of a slight slump and get more leverage out of some of their old and trusted favourites that are still capable of being profitable. Some of the improvements also enable the products to become more versatile and to compete in other market segments.

Easyjet – Electric Planes By 2030

Posted on by Andy Miller

Easyjet is reported to have backed plans to develop and introduce commercial passenger aircraft powered by electric batteries on its short-haul routes, possibly by 2030.

Prototype

A prototype battery-powered, electric aircraft with a range of 335 miles is already being built by one-year-old US company Wright Electric, the same company that Europe’s no.2 low-cost airline Ryanair has been working in partnership with.

Wright Electric’s prototype is reported to be a nine-seater plane, although its CEO Jeff Engler, is reported as saying that the company is also starting work on a 50-seat version. Wright Electric estimates that an electric aircraft of this kind could reduce the energy costs of a plane by around 30%, and that its 9-seater prototype could be ready for testing by next year.

Easyjet & Wright

Easyjet’s involvement with Wright Electric is thought to date back to May last year when discussions were held with the start-up after it announced its intentions to offer an electric-powered commercial flight from London to Paris in 10 years. Easyjet is reported not to have invested money in Wright, but its validation and support of Wright’s work appears to be a considerable driver in the development of the new type of aircraft.

New Battery Technology = New Aircraft Design

It has been reported that new energy technology that could contribute to lighter batteries will need to be developed to make the development of electric aircraft successful. These new batteries could then be used to power the propellers or fans of aeroplane engines, meaning that motors could then be put inside a plane’s wings, rather than be slung underneath them.

Advantages of Battery-Powered, Electric Aircraft

The advantages of battery-powered, electric aircraft over current aircraft would be huge cost savings (no expensive oil-based fuel required), quieter planes that are also more environmentally friendly (no fuel emissions), more aerodynamic planes with less drag (with motors inside the wings rather than outside), and a more sustainable aviation industry.

Others Working On Electric Planes

Wright Electric is not the only company working on developing battery-powered, electric aircraft. For example, Zunum, backed by Boeing Co, is also reported to be working on an engine turbine from France’s Safran SA to power an electric motor for a hybrid plane, and Siemens is reported to have been working on developing electric motors for aircraft in collaboration with Airbus.

What Does This Mean For Your Business?

For the aircraft industry, the development of battery-powered, electric aircraft could be an important new development with positive benefits. For example, airlines using these aircraft could save money, tackle pollution (noise and emissions), and publicise the environmental benefits to customers as a differentiating competitive advantage that could have positive rub-off value on the aircraft brand. Quieter, cleaner planes could also help airports to reduce their environmental impact, and could provide a feel-good factor to customers.

There are clearly many technological challenges to be overcome first, hence the estimate of at least 10 years development time, but it is exciting and promising to think that planes are going the same way as cars in terms of harnessing new battery / electric technologies and creating more sustainable, lower environmental impact transport for the future. In reality, it seems likely that hybrid versions of commercial aircraft rather than full battery-powered, electric aircraft will be the first to be introduced.
The new technologies developed along the way to producing battery-powered, electric aircraft will, in themselves, also create many new engineering and business opportunities.

Tech Tip – Save Time By Dictating Rather Than Typing

Posted on by Andy Miller

Microsoft’s Windows 10 contains speech recognition linked to Cortana that allow you to dictate speech through your Windows machine’s microphone, and convert it into typing in a text field. Here’s how to use it:

– Go to Settings.

– Go to Time & Language > Speech > Related settings and click “Speech, inking and typing privacy settings”. This will enable speech services and typing suggestions.

– Use the Windows Key-H hotkey combination in any text field to load a Cortana box that records your voice (through the machine’s microphone).

You may have to type manual punctuation, but you can still save time by dictating emails, messages, and more.

Businesses Looking Forward to 5G

Posted on by Andy Miller

UK businesses are looking for a boost in the speed and scope of communications in the form of 5G, but how soon will having a 5G phone that delivers all the 5G benefits become a reality, and what will it take to make it happen?

What Is 5G?

5G is the fifth generation of cellular mobile communications. i.e. you use it to call, text and (when not connected Wi-Fi network) get online. It is thought that 5G should be much faster than previous generations, and may open up new opportunities for mobile data, stimulate innovation, and make UK companies even more competitive.

5G Phones

Tech and communications commentators are quick to point out, for phone manufactures, manufacturing 5G phones will be a slightly different and more complex proposition. For example:

  • 5G phones are more complex e.g. more complex antenna. These mean extra production costs which are likely to be passed on (with first-wave prices) to customers. It is thought that 5G compatible phones will be priced between £450-£540, with higher prices for leading brand models e.g. Samsung, Apple and Huawei.
  • Miniaturisation of a more complex 5G phone presents challenges. The first generation of 5G phones may, therefore, be a little larger than a normal smart-phone.
  • Launching new handsets before the new network has been rolled out could simply annoy buyers and damage brand reputation.
  • The first 5G smart-phones will need two modems, one standalone 5G modem, and one that still works on 4G and older networks (for when 4G isn’t available).

What About The Network?

The 5G network is, of course, the crucial element in giving customers the 5G experience that we’ve been promised. Some of the key points to remember about the 5G network are that:

  • The frequency spectrum needed for 5G is finite, and even with additional spectrum that has been auctioned to the UK’s mobile networks, more will be needed. This may mean some crowded traffic in the first wave, with things not improving until more auctions have taken place.
  • Other technologies will need to be developed and trialled. Lessons learned about 5G in other countries (e.g. China) will take time to be noted and incorporated in the UK network to help it deliver maximum benefits.
  • There will be 2 different, location-based frequencies. Sub-6GHz (gigahertz) are likely to be the first offered to users, and there will also be an expensive high-frequency “millimetre wave” (mmWave) for use in densely populated areas. In short, this could mean limitations on where an owner can use their shiny new 5G phone.

When?

Taking all this into account, phone manufacturers have been publicly offering estimates of when their 5G phone models will be available. For example, Motorola’s 5G add-on for its Moto Z3 smart-phone are due in early 2019, Samsung may launch their first 5G smart-phone in August 2019, and Huawei’s 5G model could be with us by mid-2019.

What Does This Mean For Your Business?

The same increased speed and lower latency of 5G that allows downloading films and games in seconds and watching them without any buffering, is also likely to provide many new and innovative opportunities, and could help provide a boost to new industries. For example, it will help to boost virtual and augmented reality, provide greater connectivity to IoT and smart devices, and help with all kinds of services e.g. smart bins and smart lighting, and remote healthcare services. The growing autonomous vehicle market could also benefit as 5G provides the constant, guaranteed connection that they need. Those companies operating delivery drone / robot services e.g. Amazon may also get a boost from reliable and powerful 5G connections.

Many different types of businesses could benefit from improved connectivity with remote workers or with salespeople in remote areas. Also, the news from an O2 forecast is that 5G could deliver time savings that could bring £6 billion a year in productivity savings in the UK, and that 5G-enabled tools and smart items could save UK householders £450 a year in food, council and fuel bills.

More Contactless Than Chip & PIN

Posted on by Andy Miller

Figures from merchant services company Worldpay Inc show that for the first time, more payments were made in UK shops using contactless than Chip and PIN over the 12 months from June 2017.

Jump This Year

Worldpay reports a 30% rise in contactless payments over the last year. A MasterCard survey from September concurs with the trend found by Worldpay by showing that nearly half of all UK payments (including cash) were contactless-enabled.

Big Rises – Fashion Retail

According to the survey, fashion retailers (415% year-on-year increase in contactless payments), and even betting shops have seen large increases in contactless payments, particularly using smart-phones. Clothes and footwear sales have seen a 500% increase in contactless payments from smart-phones.

Benefits

For the card user, contactless payments offer greater convenience because of the speed and ease of transactions. As well as providing positive reinforcement, contactless also allows people to avoid the negative aspects of shopping, such as eliminating the need to obtain and carry cash, and avoiding queuing and lost time waiting to pay.

For the retailer, contactless means cost and time savings, and having to deal with less cash, but it also means the need to invest heavily in new payments technology in order to make it easier and quicker for customers to securely complete transactions in-store.

Drivers

Drivers of the growth in contactless have been the convenience and speed that customers experience, the fact that card issuers are including contactless with customer cards, and the fact that most retailers are able and are happy to take contactless payments, even for relatively small amounts.

Also, one of the key drivers for contactless payments via smart-phones has been the rise in the use of mobile wallets e.g. Apple Pay, Samsung Pay and Google Pay, which have seen a 114% increase on the high street over the last year. In fact, another Worldpay survey from last year revealed that over 50% of shoppers believe that their phones could replace their wallets within the next five years. This also illustrates how we, as consumers, are using our smart-phones to help manage more and more important areas of our lives.

There has also been a big increase in confidence and trust in contactless by consumers as they have become used to using contactless on a regular basis without experiencing any of the initially predicted negative consequences. Confidence levels in the marketplace can be illustrated not just by the huge increase in the number of transactions, but also by the fact that in a Worldpay Survey, also from 2017, 65% of consumers said they’d happily make a contactless purchase of up to £50, instead of the current £30.

What Does This Mean For Your Business?

This is another milestone in the rise of contactless that illustrates the main payment trends in the market. Firstly, back in June, UK Finance announced that, driven by contactless, the number of debit card payments had overtaken those of cash. Now we are at the stage where not only has contactless overtaken Chip & PIN for the first time, but contactless using smart-phone wallets is seriously on the rise. Contactless provides speed and convenience for customers as well as retailers. There are even some traditionally cash-based businesses in cities e.g. cafes, that only accept contactless and not cash. It is now possible to imagine a time in the not-too-distant future where wallets are no longer needed to carry cash, and tills (for holding cash) and ATMs with just a cash dispensing function starting to become much scarcer. Convenience and speed have always been desirable for consumers when shopping, and contactless allows retailers to offer those benefits for most of our daily purchases.

Facial Recognition For Buyers Of Alcohol & Cigarettes

Posted on by Andy Miller

A pilot scheme involving NCR, the US self check-out machine maker for Asda, Tesco and other UK supermarkets, and Yoti’s digital identity app will use an integrated camera linked to facial recognition software to help improve, simplify and speed up age approval at self check-outs.

Speed & Frustration Reduction

The system is intended to tackle problems such as frustration and delays caused when customers wait for approval when buying alcohol at self check-outs, challenges faced by supermarket employees who have to determine a shopper’s age and either accept or deny them a sale of alcohol or cigarettes, and to help the supermarket to stay on the right side of the law.

How Will The System Work?

An AI-equipped camera will be integrated in the vicinity of the checkout and the facial recognition software will use AI to help it estimate the age of shoppers when they are buying age-restricted items. The Yoti app does, however, require a customer to register their ID and face with the company beforehand.

What About Privacy and Data Security?

Wherever facial recognition software is used, there are always concerns about how the processing and storage of those images (that count as personal data under GDPR) is managed in terms of privacy and security. Yoti is reported to have said that its system will not retain any visual information about users after they have made a purchase.

Where and When?

There are no confirmed details as yet about exactly which supermarket(s) will be involved in the pilot, although some media reports appear to indicate that Tesco, Morrisons and Asda could be the most likely candidates for piloting the technology at some point later this year.

Face Scanning Used For Adverts

A face-scanning system, made by Lord Alan Sugar’s company Amscreen, is known to have been used already by Tesco at petrol station tills in order to target advertisements at customers depending on their estimated age.

What Does This Mean For Your Business?

Anything that reduces customer frustration, as well as speeding-up and simplifying the passage through tills, and leveraging staff resources through saving them from having to constantly go to different tills to approve purchases is likely to be good news for the supermarkets. If this system proves to be effective, accurate and successful, it could have many other opportunities for use in other age-restricted services e.g. venue / event entry, and the purchase of certain dangerous / restricted products, and the gambling industry.

While it may make perfect economic and practical sense for companies to use this kind of system, it could be a double-edged sword with some customers. For example, whereas some customers may see the practical and responsible side of the system, others may consider it an unnecessary intrusion with the potential to impact on their privacy and security.

New Political Ad Transparency Rules Tested With Pro-Brexit Website

Posted on by Andy Miller

No sooner had Facebook announced new rules to force political advertisers to prove their identities and their ad spend than an anonymous pro-Brexit campaign website with a massive £257,000 ad spend was discovered.

Mainstream Network

The anonymous website and campaign identified only as ‘Mainstream Network’ was discovered by Campaign group 89up. Clicking on the Facebook adverts by Mainstream Network takes users to a page on their local constituency and MP, and clicking from there was found to generate an email to their MP requesting that the Prime Minister should abandon her Chequers Brexit deal. It has also been discovered that a copy of each of the emails is sent back to Mainstream Network.

11 Million People Reached

Campaign group 89up estimate that the unknown backers of Mainstream Network must have spent in the region of £257,000 to date on the Facebook adverts, which 89up estimate could have reached 11 million people.

What’s The Problem?

The problem with these political adverts is that Facebook has recently announced new rules in the UK that require anyone wishing to place an advert relating to a live political issue, promoting a UK political candidate, referencing political figures, political parties, elections, legislation before Parliament and past referenda that are the subject of national debate, to prove their identity, and prove that they are based in the UK. Policing this should involve obtaining proof of identity and where they are based e.g. by checking a passport / driving licence / resident permit. According to Facebook, any political adverts must also carry a “Paid for by” disclaimer to enable Facebook users to see who the adverts are from, and the “Paid for by” link next to each advert should link through to a publicly searchable archive of political adverts showing a range of the ad’s budget and number of people reached, and the other ads that Page is running, and previous ads from the same source.

GDPR Breach Too?

It is also believed that sending a copy of the email back to Mainstream Network, in this case, could also constitute a breach of GDPR.

First Job For Facebook’s Nick Clegg

What to do about Mainstream Network and their campaign could end up being the first big task of Facebook’s newly appointed global communications chief and former deputy PM Sir Nick Clegg. It’s been reported that Mark Zuckerberg himself and Facebook’s chief operating officer Sheryl Sandberg were personally involved in recruiting Mr Clegg given the importance and nature of the role.

What Does This Mean For Your Business?

After Facebook announced new rules to ensure political ad-transparency, the discovery of Mainstream Network’s anonymous adverts and the scale of the ad spend and reach must be at the very least embarrassing and awkward for Facebook, and is another piece of unwanted bad publicity for the social network tech giant. Whatever a campaign of this kind and scale is for, Facebook must really be seen to act in order to retain the credibility of its claims that it wants political ad transparency, not to lose any more of the trust if its users and advertisers, and to avoid being linked with any more political influence scandals.

Facebook has recently faced many other high profile problems including how much tax it pays, the scandal of sharing user details with Cambridge Analytica and AggregateIQ (over the UK referendum), a fine by the ICO for breaches of the U.K.’s Data Protection Act, and a major hack, and is perhaps with all this in mind that it has hired a former politician and UK Deputy Prime minister. Some political commentators have also noted that it may be very useful for Facebook to have a person on-board who knows the key players, who has reach and is able to lobby on Facebook’s behalf in one of its toughest regulatory areas, the European Union.

Microsoft Education For Dyslexics

Posted on by Andy Miller

In partnering with charity ‘Made by Dyslexia’, and in signing the Made by Dyslexia pledge, Microsoft has announced that it is the first company to sign a global pledge to help people with dyslexia.

Dyslexia

Dyslexia is a lifelong condition that is not related to intelligence. Those with the condition experience difficulty with reading, spelling, writing and sometimes speaking because their brains have trouble recognising or processing some types of information.

It is estimated that it affects 700 million people worldwide and at least 5% of schoolchildren have dyslexia. In many cases, these schoolchildren are often (mistakenly) labelled as having a learning disability, which is why it is believed that they could make up as much as 85% of special education classes.

The Pledge & Partnership

The ‘Made By Dyslexia’ pledge that Microsoft has signed-up to states that the tech giant will endeavour to recognise dyslexia as a different and valuable way of thinking, understand the importance of identifying each dyslexic and their pattern of strengths and challenges, and give targeted support to dyslexics to enable them to harness their strengths and flourish.

The Pledge says that this can be achieved by “skilling up” staff in schools with regard to spotting, understanding, and how best to support those with dyslexia, using digital screeners to check whether people are dyslexic, and making sure that tests and assignments are adjusted so dyslexics can demonstrate their full knowledge and skills.

Through the pledge, Microsoft is essentially partnering with the global charity ‘Made By Dyslexia’, which describes itself as being led by successful (and famous) dyslexics.

What Will Microsoft Do For Dyslexics?

Microsoft has said that by adhering to the pledge, it hopes to democratise Dyslexia support, and it’s been reported that Microsoft’s contribution will include the creation of free training materials, including short films and reading tools, which are designed to help teachers and parents improve ways of spotting Dyslexia. Microsoft is reported to be working with top researchers and partners in the dyslexic community, with the hope of encouraging those involved in a child’s life to intervene earlier, and thereby improve their future.

Microsoft has announced that it will expand access to (and improve ease of) implementation of a number of tools, including:

  • The Dictation Tool in Learning Tools – to help students to write with their voice.
  • The Immersive Reader tool – to help students with maths problems, to invite all learners into the conversation, and to support students in their native language with real-time translation.
  • A partnership with the University of Washington – to help students sound out words.

What Does This Mean For Your Business?

As the ‘Made By Dyslexia’ charity demonstrates, dyslexia needn’t be a barrier to success if the right support and tools are available to help those with the condition. Dyslexia is not linked to intelligence, and it presents many extra challenges to those who have the condition. Understanding this and providing help in the form of adherence to the pledge, means that Microsoft is seen to be taking a high profile lead and demonstrating that it understands that those with Dyslexia are just as valuable in the workplace as those without, and that providing help at a young age can help dyslexic people to reach their potential.

Microsoft, like many other big tech companies, is showing how old problems can be tackled with new methods, hopefully with success.